RESUME - PAULA SILVIA, CQIA
PAULA SILVIA, CQIA
3 Duchess Path 508.278.7849
Uxbridge, Massachusetts 01569 psilvia@charter.net
http://www.linkedin.com/in/paulamsilvia
SUMMARY
A software and business process improvement professional, with extensive experience in software development, testing, process improvement, consulting, and performing auditing and corporate life cycle process improvement. Specific areas of expertise:
• Audits/Assessments • Industry Benchmarking • Six Sigma
• Root Cause Analysis • Pareto Analysis • Project Management
• Problem Solving • Facilitating Teams • Developing SOPs
PROFESSIONAL EXPERIENCE
EMC CORPORATION, Hopkinton, MA 1997 – 2009
Audit Program Manager 2007 – 2009
Reported to the Director of Audit Program Management and VP, Corporate Quality. Often selected to lead industry best practice studies and improvement projects. Conducted internal audits to support EMC’s ISO certifications.
• Selected by VP of Quality to lead a benchmarking effort on industry best life cycle practices, performed extensive research and analysis. Delivered an extensive report including short and long-term strategies for improving and maintaining EMC’s product life cycle.
• Designed and led an industry best practices study on Cost of Quality Models, comparing internal performance to industry performance, and reported back to senior management.
• Chosen by new VP of Quality to lead a team to re-brand the Corporate Quality Web Site, which resulted in: breakthrough improvement, increased visibility, improved user access and increased customer satisfaction.
• Planned, conducted, and completed all assigned internal audits on schedule or early.
Principal Software Engineer 2004 – 2007
Reported to VP, Business Operations. Led several business process improvement efforts spanning EMC’s four software business units, resulting in standardization of the product life cycle.
• Chartered by the VP of Business Operations to lead a team to create a corporate standard for product defect classification.
• Requested by Director of Engineering to design and develop a central repository for all software process assets used by the four business units, resulting in a process asset library containing process documents, templates, examples, and guidelines.
Senior Software Engineer 1997 - 2005
Reported to Director of Software and Manager of Process Improvement. Led several cross-functional software process improvement efforts resulting in defined processes, cycle time reductions, fewer released defects, and two awards for outstanding performance.
• Received award for leading a team of Release Managers who defined and improved the Release Process, improving repeatability and reducing cycle time.
• Award recipient for conducting an industry best practices benchmark on Agile/Iterative Development Models, which resulted in specific recommendations for evolving the current waterfall development model.
• Led several cross-functional teams resulting in improving the Development Testing Process, EMC’s Software Program Life Cycle, Software, Inspections & Reviews, and more.
• Often called upon by senior management to perform Root Cause Analysis, Benchmarking, and Team Facilitation to support their process improvement efforts.
PROFESSIONAL EXPERIENCE
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KPMG, Boston, MA 1996 – 1997
Senior Consultant, promoted to Manager Consultant
Reported to Director; conducted a Y2K, test capability/readiness assessment for NASDAQ, developed KPMG Global Test Methodology and training, and participated in a risk assessment for Kodak, in preparation for the WANG acquisition.
MOTOROLA, Mansfield, MA 1993 – 1996
Senior Staff Software Engineer, promoted to Principal Software Engineer
Reported to Director of Quality Assurance. Performed software process audits and CMM-based assessments in support of a 600-person division. Assured process compliance and Six Sigma goals were met. Instrumental in the organization achieving SEI Level 2 and Level 3, resulting in a significant increase in the organization’s process capability and a reduction in defects. Initiated improvements in Software Project Planning and Requirements Management.
EDUCATION
Boston University, Boston, MA - Completed several courses in computer science
Northeastern University, Boston, MA – Course in ISO9000 Standard
SPECIAL TRAINING & CERTIFICATIONS
RABQSA Certified Lead Auditor, from QAI – July, 2008
Certified Quality Improvement Associate (CQIA) - December, 2007
Six Sigma Green Belt Training, EMC - 2007
MS VISIO (flowcharting) - 2005
Coaching/Facilitating Teams – EMC University - 2004
SEI’s Process Definition (AAA) Model – 2002
Personal Software Process – Watts Humphrey – 2002
Software Inspections – Motorola University - 1999
SEI’s Capability Maturity Model (CMM) – 1995
Quality Tools: Brainstorming, Benchmarking, RCA, Pareto Analysis, etc. - 1998 - 2004
PROFESSIONAL ORGANIZATIONS/MEMBERSHIPS
ASQ (American Society for Quality) Membership
LinkedIn Groups: ASQ, Business Process Improvement, Institute of Internal Auditors (IIA)