May 18 – 20, 2015

Leadership through Quality:  Impacting People, Processes, and Business Performance

Pre-Event Information – for archive purposes only

The 2015 Quality in the Triangle Conference will be held May 19, 2015 at the Jane S. McKimmon Conference and Training Center located on the campus on NC State University in Raleigh, North Carolina.  There are one day workshops available on May 18, 2015 and May 20, 2015 as described below.

A link to the brochure providing a complete description of the conference and workshops will be provided shortly.

REGISTRATION: Please register on Eventbrite using the following link:

Conference Schedule at a Glance: May 19, 2015

7:30 – 8:00 am Conference Registration, Contential Breakfast, and Exhibits
8:00 – 8:15 am Welcome Mike Porter, ASQ Conference Chair
Mark Morton, ASQ Section Chair
8:15 – 9:30 am Opening Keynote: “Everybody Matters:  Unlocking the Only Business Case with Truly Unlimited Potential” Matt Whiat, Director, Outreach Programs, Barry-Wehmiller
9:30 – 9:45 am Exhibits and Networking
9:45 – 10:50 am Concurrent Sessions – A

Track A: Impacting People

“If I am Talking, You Must be Listening: Helping Improve Your Presentation Skills” Luis Morales, Director, ASQ Region 11B

Track B: Impacting Process

Establishing an Effective Vendor Management Program Eric Loomis, Associate Director QA, PPD
Sabrena Lynn, QA Auditor III, PPD

Track C: Impacting Business Performance

How to Implement Smart Compliance with Quality Management System Requirements Linda Bankoski, President, Quality Leadership Associates
10:50 – 11:05 am Exhibits and Networking
11:05 – 12:15 pm Concurrent Sessions – B

Track A: Impacting People

“Selling Quality to the Shop Floor: A View from the Front Lines” Norval Johnston, Quality Engineer, Cadence Inc.

Track B: Impacting Process

Using Your ISO 9001:2008 QMS to Plan for the ISO 9001:2015 Changes Andrew Nichols, Regional Sales Manager, NQA – USA

Track C: Impacting Business Performance

A Quality Approach To The American Regulatory Framework Clay Hodges, Quality Assurance Manager, Corrugated Container Corporation
12:15 – 1:15 pm Lunch – Exhibits – Networking
1:15 – 1:35 pm Conference Workshop Overview: Discover Your Best Thinking with Precision Q+ATM Bob Stocking, Master Instructor, Vervago, Inc.
1:35 – 2:45 pm Concurrent Sessions – C  

Track A: Impacting People

ASQ 101: Raleigh Chapter, Certification and Re-certification Mark Morton, ASQ Raleigh Section Chair
Heather Payne, ASQ Board Member
Stuart Walker, ASQ Board Member

Track B: Impacting Process

Improving the Problem Solution Generation Process Duke Okes, Independent Consultant, Trainer, Speaker and Author, APLOMET

Track C: Impacting Business Performance

“Quality Culture – Why is it So Hard to Define?” Stephanie Gaulding, Principal Consultant, Commissioning Agents, Inc.
Jennifer Clark, CPIP, Director of Technical Services and Key Account Management Program, Commissioning Agents, Inc.
2:45 – 3:00 pm Exhibits and Networking
3:00 – 4:00 pm Closing Keynote: Leading Your Business Forward:  Aligning Goals, People, and Systems for Sustainable Success Shane Yount, Principal/Author, Competitive Solutions, Inc.
4:00 PM Closing Remarks Mike Porter, ASQ Conference Chair


Pre-Conference Workshop: May 18, 2015

Improving the Problem Solution Generation Process

Presented by: Duke Okes, Independent Consultant, Trainer, Speaker and Author, APLOMET

Organizations and individuals are always trying to solve analytical and/or creative problems.  Far too often the process of brainstorming is relied on as the primary method to help identify potential solutions.  However, there are more powerful options available that are more rigorous and typically generate a greater number of possibilities that are likely to be more potent and reliable.  This 1-day workshop will present several additional options that can provide triggers to improve the solution generation process by thinking about a system from different perspectives.

Course topics:

  • A framework for process management and improvement
  • Four types of brainstorming, and limitations of them
  • Some simple creative thinking techniques
  • Engineering analysis
  • Benchmarking – informal and formal
  • Biomimicry
  • Mistake-proofing (traditional and with TRIZ principles)
  • TRIZ techniques (IFR, resources, SLP, 9 boxes, functional analysis, contradictions)
  • Solution screening/selection options
  • Implementation and Innovation


The course includes numerous examples as well as opportunities for attendees to practice on their own problems or choose from those provided by the instructor.

INSTRUCTOR:  Duke has worked in the quality profession for more than 35 years, first as a quality engineer with TRW Automotive, and since 1985 as an independent consultant, trainer, speaker and author.  He is an ASQ Fellow, is ASQ CMQ/OE, CQE and CQA certified, and holds degrees in technology, business and education.  He is the author of two books covering some of the core skills for process management, “Root Cause Analysis: The Core of Problem Solving and Corrective Action” and “Performance Metrics: The Levers for Process Management,” as well as dozens of articles on these and other quality management topics.

REGISTRATION: Please register on Eventbrite using the following link:

Post-Conference Workshop: May 20, 2015

Discover Your Best Thinking with Precision Q+ATM

Presented by: Bob Stocking, Master Instructor, Vervago, Inc.

The quality of our work is directly related to the quality of the questions we ask—of our customers, colleagues, and ourselves. While many people extol the virtues of questions, few offer insight into how, exactly, to ask better questions. You can enrich your questions in ways you may never have imagined, and in so doing immeasurably enrich the quality of your thinking and collaboration.


Precision Q+A is a proven method for asking savvy questions and matching them with crisp, clear, concise answers. Better questions, coupled with distilled answers, will enable you to communicate efficiently, collaborate more deeply with colleagues and customers, and present your best thinking up the management chain.


During this workshop you will:

  • Master seven categories of questions and apply them to deepen your thinking about an issue important to your work.
  • Practice giving crisp, clear, concise answers that build your credibility and teamwork.
  • Rigorously test your thinking as you solve a work challenge or prepare for a project review with your team, your manager, or an executive.


INSTRUCTOR:  Bob Stocking is Vervago’s Master Instructor, focused on delivering our flagship workshop, Precision Q+A™. Bob has taught thousands of participants around the globe, helping employees of hundreds of clients develop their analytic thinking and communication skills. Bob also oversees certification of Vervago’s affiliated instructors worldwide, engaging our accomplished network of certified instructors in continuous learning.


Bob has traveled, taught, and certified instructors from over thirty countries across the Americas, Europe, and Asia. Bob holds a B.A. in American Studies and an M.A. in Education from Stanford University. He served as a teacher, an instructional technology specialist, and a director of instructional technology and media for a school  district in North Carolina. In 1997 he won the Christa McAuliffe Fellowship for teaching excellence in the state of North Carolina.


Teaching Precision Q+A  and coaching Vervago’s participants and instructors continues to fuel Bob’s passion for helping people to communicate more  effectively and to think  more  deeply about their work.  When he isn’t in the classroom, Bob writes and develops new curriculum related to Vervago’s vision of sharpening the skills of knowledge workers worldwide.

REGISTRATION: Please register on Eventbrite using the following link:

For more information on the conference, contact:

Michael Porter
ASQ Raleigh Conference Chair