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Improve Communication Through Fishbone Diagrams and the Five Why’s Workshop

May 16, 2018 @ 8:00 am - 12:00 pm


Improve communication through fishbone diagrams and the Five Why’s

Leader: Sam Yankelevitch

See Promotional Video at this Link: https://youtu.be/pKqoFviRYPY


Using case studies and examples from real business situations, quality professionals will have hands-on experience on how to use fishbone diagrams and Five Whys to reduce problems rooted in miscommunication. 

The seminar redefines the process of communication in a way we can adopt our quality and lean skills to perform correctives and continuous improvement. 

The solutions proposed in the seminar are an opportunity for quality and lean professionals to lead their organizations toward improved communication and reduce unwanted costs associated with this “soft” factor.

 Learning Objectives:

  1. Define the process of communication in quality terms.
  2. Grasp where “defects” can happen.
  3. Outline new contributing categories for a communication process fishbone.
  4. Practice the use of fishbone and five why to determine root causes and design countermeasures.

 After this half-day seminar, participants will view the use of Fishbone Diagrams and the 5 Whys in a whole new light.


May 16, 2018
8:00 am - 12:00 pm
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ASQ Raleigh